Building Unified Financial Visions

That is not a VisionLink claim.  It’s the claim of Jean Martin and Conrad Schmidt, both of the Corporate Executive Board’s Corporate Leadership Council in Washington, DC, as reported in their Harvard Business Review article–May 2010 edition.  The claim is based on research done by the Leadership Council in September of 2009.  It’s a staggering statistic.

Following that claim, the authors proceed to delineate the six most common errors their research produced that  contribute to this outcome: 1) Assuming that high potentials are highly engaged; 2)Equating current high performance with future potential; 3)Delegating down the management of top talent; 4) Sheilding rising stars from early derailment; 5) Expecting star employees to share the pain, and; 6) Failing to link your stars to your corporate strategy.

That last mistake (not creating links between key people and strategy) is also the basis for three of the 10 core set of best practices  the article goes on to define for identifying and managing key talent.  It is likewise reflective of the central philosophy VisionLink espouses relative the development of World Class Compensation.  Creating great rewards strategies does not begin with a discussion of compensation.  It begins with a discussion of vision, strategy, roles and expectations.  Rewards should be an extension of that train of thought.

Here are three of the best practices identified in the article, and VisionLink’s observations about each.

  • Create individual development plans; link personal objectives to the company’s plans for growth, rather than to generic competency models.

    VisionLink Observation: Compensation in high performing organizations is one of the tools that forges this link and advances a unified financial vision for growing the business.  Employees will understand this connection (between personal objectives and the company’s growth plans)  if they feel a sense of partnership in their business relationship–financially (through pay) and otherwise.

  • Reevaluate top talent annually for possible changes in ability, engagement, and aspiration levels.

    VisionLink Observation: Performance is not static and pay for performance isn’t either.  A compensation philosophy should clearly define what a company will “pay” for and practices must bring that philosophy to life.  Evaluation tools should be employed at least annually to assess engagement and aspiration levels to determine the level of alignment that is taking place.

  • Offer significantly differentiated compensation and recognition to star employees.

    VisionLink Observation: This is the basis of a pay for performance philosophy and the heart of world-class compensation.  Star companies are fueled by star employees. If the business is performing above the market, premier talent will know that, and will expect to be paid accordingly.  If star performance isn’t being achieved, review the previous bullet point.

As companies begin to emerge from the deep sleep imposed by the recent economic slump, they would do well to make sure they are avoiding the mistakes Jean Martin and Conrad Schmidt have identified.  Equally, they should ensure they are well poised to employ the critical components of a world class talent-development program.

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Ken Gibson
March 31st, 2010 by Ken Gibson

Strategic not Tactical

One of the biggest mistakes most organizations make is to treat compensation as a tactical, expense management issue.  In some respects, this is a natural inclination.  Compensation is customarily the largest budget item on the company’s financial statements.  As a result, most organizations look at it as a cost to be managed. 

However, high performance companies see everything through a strategic lens, including and especially compensation.  As a result, they see pay as an extension of the company’s business plan, not just a  line item on the income statement.  For such organizations, decision making regarding rewards can’t be and isn’t dealt with in tactical terms.  Every rewards program they roll out has a strategic purpose that is grounded in a well defined compensation philosophy.

Businesses that treat compensation strategically commonly employ the following practices:

  • The CEO  establishes the strategic direction for rewards and drives the priorities surrounding compensation planning and decisions
  • The organization employs mechanisms to measure alignment between workforce performance and practices, and the business plan of the company
  • The company has a compensation committee that meets regularly (preferably quarterly) to make rewards decisions and assess progress of existing strategies based on a written philosophy statement that clearly defines what the company “pays” for
  • The compensation committee employs processes for the consideration, development, implementation and ongoing management of its rewards strategies
  • Specific rewards programs are only implemented once their strategic purpose is clearly stated and their impact on both shareholder and employee wealth accumulation value has been modeled and tested
  • The company establishes a means of measuring the productivity of its people; it isolates the return that comes to the business through financial capital at work versus human capital at work
  • The organization develops a rewards reinforcement strategy and management system  for the ongoing promotion and communication of its compensation plans
  • Shareholders are routinely informed of the relationship between rewards and additional value being created through the execution of an effective and focused workforce.

Such an ideal isn’t achieved overnight.  However, no one achieves it until they buy into the relationship between vision, strategy, roles and expectations, and rewards–and then commits to a process that links those interdependent issues.  Such an approach is only adopted by organizations that want compensation to become a key driver of growth in their business, and not just one more cost that has to be contained.

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Ken Gibson
February 26th, 2010 by Ken Gibson

Why isn’t our Compensation Strategy “Working”?

That question probably crosses the mind of a CEO at least a couple of times a year–perhaps when a salary increase has been approved or a bonus is paid out.  What he or she means by the question is essentially this: “Boy, collectively I’m paying my top people over $1 million a year; what am I getting for it?”

Whether or not a compensation strategy “works” is a subjective measure I suppose.  To say it’s not “working” assumes we know what things would look and feel like if they were working.

From our view, a compensation program is “working” when it is drives business growth and the company can attribute that result to the productivity of its people.  A high standard?  Well, yes–but should something less be expected of the largest budget item a company will find on its financial statement? 

In that context, if a compensation strategy is not “working,”  its usually for one of the following reasons:

No Sense of Partnership–the company has not yet engineered  compensation strategies that instill an ownership mentality and engender a unified financial vision for growing the business.

Lack of Clarity–employees do not yet see where the company is headed, how it is going to get there, what their role is, what’s expected of them in that role, and how they will be rewarded for fulfilling those expectations.

Ineffective or Unclear Standards and Practices–the company has no established mechanisms for defining a compensation philosophy, building a “game plan” that strategically reflects that philosophy and then turning that plan into concrete rewards strategies that are measured and managed.

Lack of Engagement–the compensation programs of the company do not yet promote a level of execution that only comes once employees feel passionate about their contribution and what it will mean to them if the company achieves its goals

Lack of Productivity Measures–the company is paying out compensation but has no means of determining how much of the business’s collective ROI can be linked to its human capital as opposed to its financial capital. 

In summary, for a company to ever know whether or not its compensation strategy is “working,” it must first begin to treat it as an investment and not just an expense–and then be able to measure the effective return it is getting on that investment.

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Ken Gibson
April 23rd, 2009 by Ken Gibson

Compensation and the Recession

The Seven Imperatives

Growth companies understand that economies are cyclical.  Times of surge and prosperity are countered by periods of contraction and downturn. Great companies plan accordingly. To flourish during difficult economic periods, business leaders in growth oriented companies must strategically address the role of their human capital and reward systems in meeting the challenges they face. The following Seven Imperatives should guide any business leaders thinking in such times.

1. Assess Your Talent Pool–

Know who your best people are and make sure they know what their role is in the future of your company, especially at this time.

2. Create a Pay for Performance Philosophy and Strategy–

Now is the best and most critical time to align pay with performance. This starts with identifying a philosophy that defines how the company will address rewards issues in good economic times and bad.

3. Focus on Strategy not Just Tactics–

Your long‐term vision for growth hasn’t changed just because the economy is hurting. Strategies drive growth, tactical changes manage costs.

4. Define Clear Performance Expectations–

Star performers want a clear understanding of the key results indicators they are responsible for and what their stewardship will impact.

5. Nurture an Ownership Mentality–

An ownership mindset permeates an organization when there is “line of sight” between the shareholders’ vision and strategy, the roles and expectations of key people, how those individuals are rewarded for generating those results and how well those rewards align with personal goals and objectives.

6. Build a Value Statement–

The best way for a key people to visualize their financial future with your company is to receive a statement that summarizes and projects forward the total value of that relationship if performance expectations are met–salary, short-term incentives, long-term incentives, 401(k), etc.

7. Cut Business Expenses First, Incentives Last–

Reward performers and reinforce the results you need to continue to achieve—don’t try to resolve the company’s financial woes on the backs of your best people.

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